Hotel Management Dashboard

Project Overview

The luxury hospitality industry's esteemed player encountered the task of enhancing operational efficiency without compromising on the exceptional guest experience offered throughout their worldwide hotel chain. The intricate management of various tasks, including guest check-in/check-out and housekeeping scheduling, provided an opening to harness the power of Robotic Process Automation (RPA) and intelligent automation technologies.

The hospitality group was facing challenges in managing their properties with on-premises hotels. The high software ownership costs and lack of process automation capabilities were major concerns. Additionally, they lacked centralized control over group operations, had to manually update OTAs with rates and availabilities, and were unable to sell more via OTAs, corporates, and travel agents. Overbooking was also causing them to lose business opportunities, and resource management was proving to be difficult. To address these issues, the group realized that custom hospital management software was the only solution.

We have created a cutting-edge multi-property management system that effectively tackles the challenges mentioned above. By utilizing the latest technologies and incorporating SEO-friendly code, our system ensures seamless operations for your properties. With features like the Mobile Hotel PMS App, Channel Manager Connect, and real-time updates of rates and inventories on OTAs, you can bid farewell to overbooking and double bookings. Additionally, our system provides group-wide reports and efficient resource management. To enhance guest satisfaction, we have also implemented a survey system for valuable feedback.

• Tailwind
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By utilizing a custom multi-property management system, the client effectively manages all properties with centralized control. This system allows them to access vital information on the group and property levels anytime and anywhere. Furthermore, the group has witnessed several noteworthy benefits, including:

• Enhanced capabilities to measure business outcomes and track key performance indicators (KPIs) through comprehensive group-level reports.
• A significant increase in room sales through various channels such as online travel agencies (OTAs), travel agents, and corporate clients, resulting in a twofold rise in revenues.
• Elimination of overbooking issues, ensuring a seamless guest experience.
• Simplified multi-property management with a single sign-on, streamlining operations.
• Access to a centralized guest history, enabling the client to provide personalized services based on guest preferences.